We will do everything we can to make sure you get your order in a timely manner, each order shall have an associated tracking number (or even 2 or more if your order is shipped separately). If you have not received your package in due time, please feel free to contact our Customer Service.

The standard shipping usually takes 6-10 days.

This may be caused by the email sender, or sometimes the email is simply being marked as spam and goes into the junk mail. It will normally take us 1-5 business days to prepare orders for shipping. If you have not received an email in one week after the purchase, please contact our Customer Service.

We will provide a full refund according to the terms of our return policy. In general, we try to be as flexible as possible on refunds, however, please note that we are only responsible for the returning costs initiated by quality issues or wrong delivery

In order to prolong the service life of the machine, we suggest to use a lubricating sheet to oil shredder once or twice per month.

Pls check if the head of machine is aligned with the correct position of the wastebasket. The side with the LOGO on the machine head should be aligned with the side with the see-through window.

Generally, you can press the "REV" button and pull up the paper at the same time. If there is a serious paper jam, you can press the "FWD" and "REV" buttons several times to clean the cutter, after then use tweezers and other tools to pick up the jam.

Why the number of sheets that can be shredded is less than the maximum number of sheets indicated?

To ensure the quality of the shredder, we test each unit before leaving the factory, so there may be some pieces of paper in the basket. Please be assured that all our machines are fresh and new.